Utility Service

New Utility Service

Water and sewer service can be obtained by visiting the Narrows Municipal Office located at 131 Center Street in Narrows.  There is a $100.00 deposit required for water service that is refunded after one year of service, as well as a non-refundable $5.00 connection fee.

All new utility accounts require a deposit, regardless of whether or not the applicant has had utility service in Narrows before.  Customers with rental properties are required to have a deposit on each property as per Town code.  A valid photo identification is required when applying for service, and the applicant must personally come into the Town office to complete the application.  If an applicant is found to have a delinquent balance on a former account, the balance will have to be paid in full before new service is established.

The Town and its staff are committed to providing the best possible service to its customers.  Therefore, new service can usually be turned on the same day it is applied for providing the applicant requests service before 4:00 p.m. on a business day.

An individual with a newly constructed home that needs to be connected to the Town's utility system will also need to file an application at the Narrows Municipal Office.  There is a $400.00 fee for a new water connection and a $400.00 fee for a new sewer connection.  For more information about new construction connections, please call the Narrows Municipal Office at 540-726-2423. 

Utility Rates

Billing

Utility customers are billed on a monthly basis and should receive their bills around the 5th day of each month.  The balance on the bill is due by 4:00 p.m. on the last business day of that month.  For the convenience of our customers, a drop box is located in front of the Narrows Municipal Office as a convenient alterntative to paying the bill by mail or in person within operating hours.

If payment is not received by 4:00 p.m. on the last business day of the month, a penalty is added to the balance.  If the balance is not paid by 9:00 a.m. on the 10th day of the following month, water service will be disconnected for non-payment.  As stipulated by the Narrows Town Code, there will be no disconnect notice sent prior to water service being terminated for non-payment.  In order to have service restored, the customer will be required to pay the outstanding balance on the account as well as a $75.00 re-connect fee.

Water Repair Policy

The Town has adopted a policy that must be followed in the event that a customer needs to make a repair to their private water lines and must have their water service temporarily disconnected to do so.  The following is an outline of that policy:

The Utilities Division has a set, regular work schedule.  The schedule is Monday through Friday from 8:00 a.m. to 4:00 p.m.  Any time outside of this schedule is considered "after hours".

The customer needing to make repairs shall cal the Narrows Municipal Office, open Monday through Friday from 9:00 a.m. to 5:00 p.m., to request that a Town employee be dispatched to the residence to turn off the water servie.  In the event that the office is closed, the individual shall call the Giles County Sheriff's Department to request that a Town employee be dispatched to the residence to turn off the water service.

A Town employee shall, as quickly as possible, come to the residence and turn off the water service.  The Town employee shall notify the customer that they will be required to install a shut-off valve at the property before water service will be restored.

The customer, after making the necessary repairs, shall call the Narrows Town Office to request that a Town employee be dispatched to the residence to restore water service.  In the event the office is closed, the individual shall call the Giles County Sheriff's Deparment to requrest that a Town employee be dispatched to the residence to restore water service.

Upon arrival at the residence, the Town employee shall perform an inspection to ensure that a shut-off valve was installed on the property, and then restore water service.  If it is found that there was no shut-off valve installed at the property, water service will not be restored until the installation is completed.

It is unlawful for any unauthorized person to open or close any wheel, fire hydrant, gate or other equipment connected with or pertaining to the water system.  It is unlawful for any unauthorized person to turn on or cut off the Town water supply.  Any person violating this provision shall be guilty of a Class 2 misdemeanor.

Pool Filling Policy

A customer needing to fill a pool is required to obtain a pool meter from the Narrows Municipal Office.  The meter will be read at the time it is assigned to the customer and again once it is returned.  Water usage for filling the pool up to 10,000 gallons will be at the rate of the current water and sewer rates.  Any usage over 10,000 gallons of water to fill the pool will have the sewer subtracted from that amount.

All policies and procedures described above are set forth in the Narrows Town Code and are approved by the Narrows Town Council.  Therefore, no variances from these standard practices will be made by Town staff.